Overview of information to help support staff:

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​Links :
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VPN Access: If you need to access VPN, there is now a web version, located on Baltimorecityschools.org. A guide/link is available here: https://sway.office.com/EXSMtwufLXLf4fRN?ref=Link. 

Password Reset: If you need to reset your password, please click the link below to be directed to the Self Service Reset Password Management tool.

​Heat Portal Link- Please put in a HEAT Ticket if you need ITD Support or call 443-642-3000

​Online Resource Hub (Additional Resources) : sites.google.com/bcps.k12.md.us/cityschoolsonline/additional-resources#h.g7hw64ivrxfs

Online Resource Hub (Zoom Training) : https://sites.google.com/bcps.k12.md.us/cityschoolsonline/additional-resources#h.g7hw64ivrxfs

Online Resource Hub (Google Classroom) : sites.google.com/bcps.k12.md.us/cityschoolsonline/asynchronous-training-series/google-classroom?authuser=0 

​Online Resource Hub (Clever & Google Sites) : sites.google.com/bcps.k12.md.us/cityschoolsonline/asynchronous-training-series/clever-google-sites?authuser=0